CAG boasts a team of experienced, time-served engineers who undergo regular manufacturer training, to keep pace with the ever changing technology in the MFP industry. Rest assured that a friendly, well qualified engineer will tend to your equipment when it requires our attention. Using the latest GPS technology, our engineers are strategically placed in various field locations to ensure an industry standard response time of less than four hours.
Each engineer carries spare stocks of high-mortality parts on their vehicle to reduce the risk of machine downtime, offering a high first time fix rate on our range of products.
CAG also offers a first line remote repair service manned by fully trained staff ensuring the majority of incidents can be resolved via telephone, reducing the time you are without your machine.
You can also access a self-help page for the most common faults on our Ricoh equipment here.
We ask all CAG customers to participate in the use of Print Audit.
The software provides endless benefits. Here are a few notable ones:
To really understand the basis of Managed Document Solutions, you need to think about all of the factors involved in the life cycle of a document… Creation, editing, conversion, scanning, indexing, retrieving, printing, distributing, viewing, filing, archiving… Think about the resources that go into this process… Paper, stationary, ink, delivery, computers, multiple digital software’s, printers, internet connection, filing/archiving systems, security measures– not to mention the cost of staff who use all of these resources… All in all, the hidden costs are unmissable when you think of the life cycle of your documents.
Reasons why you should think about implementing a Managed Document Solutions today:
Let’s make it easy to manage your devices without the complexity.
Reduce print costs
Allocate printing to departments, cost-centers and users with shared accounts.
Report on usage
By user, department, device or environmental impact.
Any platform, any device
Runs on Windows, Mac, Linux, Novell and mixed-fleet environments.