CAG boasts a team of experienced, time-served technicians who are strategically placed nationwide using the latest gps technologies to ensure any call outs are responded to within the industry standard four hours. Currently, however, 92% of all service calls placed are responded to by a suitable technician within two hours of a customer contacting our support centre.
Our technicians carry a car stock of high mortality parts for our equipment should they be required, resulting in a current first-time fix rate of 97%, ensuring the minimal amount of downtime for our range of products.
All CAG support staff are trained to the latest manufacturer standards via ongoing training courses, ensuring they are kept up to date with the ever-changing technologies in the managed print sector.
Remote support can also be provided by qualified service desk support staff for certain issues to enable you to continue using your machine within minutes of contacting us and without the disruption of a technician visit.